Self-Service

24/7 Self-Service

AIG provides real time support 24/7 with our self-service tools.

You can buy a new policy, submit a claim and request a change to your existing policy anytime anywhere online within minutes.

INDIVIDUALS
AGENTS & BROKERS

Get a Quote

Visit these links for the following products:

Accident & Health

Travel

Motor

Car Insurance

Domestic Helper

Domestic Helper Insurance

Personal Property

Lifestyle Cover

Submit a Claim

Visit these links for the following products:

Other Product:

Go to the Claim Forms Center to download and submit a claim here.

Please select the question type as "Claims" and choose a product. Then upload the claim form along with all relevant supporting documents, and submit.

Make Policy Changes

Submit your policy change requests online.

Available in the following products:

Guard
Car Insurance
Domestic Helper Insurance
Golf Insurance
Home insurance
Rental Protector Insurance
Travel Insurance (Single / Annual)
Voluntary Employee Benefits (VEB)
Personal Accident / Hospital Income / Critical Illness Insurance (Only applicable to policies for non-employee and corporate employee)

Click to start

Renew a Policy

Click to start

Submit your enquiry online

Submit your insurance questions or feedback through the online inquiry form, the relevant departments will contact you to recommend a suitable insurance plan if necessary.

Click to start

Emergency Assistance

Travel

24/7 Travel Emergency Hotline: 3516 8699

Emergency Travel Assistance:

Replacing lost passport or travel documents
Emergency telephone translation services
Assistance with rebooking and return travel arrangements

Medical Support:

Arrangement of emergency medical evacuation/repatriation
Scheduling of outpatient appointments
Arrangement of family visits to patients/repatriation of unaccompanied minors

Motor

24-Hour Auto Assist Hotline: 2603 9467

24-Hour Towing Service
24-Hour Roadside Assistance - flat tire & battery jump start
24-Hour Claims and Advistory Services

*Remark: No Charge for Comprehensive Policy

*Auto assist service is provided within the territory of Hong Kong

Get a Quote

Quote in MOTIS via myAIG

Submit a Claim

Visit these links for the following products:

Other Product:

Go to the Claim Forms Center to download and submit a claim here.

Please select the question type as "Claims" and choose a product. Then upload the claim form along with all relevant supporting documents, and submit.

Renew a Policy

Renew in MOTIS via myAIG

Make Policy Changes

Submit your policy change requests online.

Available in the following products:

Guard
Car Insurance
Domestic Helper Insurance
Golf Insurance
Home insurance
Rental Protector Insurance
Travel Insurance (Single / Annual)
Voluntary Employee Benefits (VEB)
Personal Accident / Hospital Income / Critical Illness Insurance (Only applicable to policies for non-employee and corporate employee)

Click to start

24/7 Information Hub

Emergency Assistance

Travel

24/7 Travel Emergency Hotline: 3516 8699

Emergency Travel Assistance:

Replacing lost passport or travel documents
Emergency telephone translation services
Assistance with rebooking and return travel arrangements

Medical Support:

Arrangement of emergency medical evacuation/repatriation
Scheduling of outpatient appointments
Arrangement of family visits to patients/repatriation of unaccompanied minors

Motor

24-Hour Auto Assist Hotline: 2603 9467

24-Hour Towing Service
24-Hour Roadside Assistance - flat tire & battery jump start
24-Hour Claims and Advistory Services

*Remark: No Charge for Comprehensive Policy

*Auto assist service is provided within the territory of Hong Kong